Manager, Donor Engagement & Response

Title: Manager, Mid-Level & Direct Response

Full-Time ∙ Exempt-Salaried ∙ Remote 

Are you ready to transform your career into a powerful catalyst for change? For almost 30  years, ZERO Prostate Cancer (ZERO) has been at the forefront of the battle against prostate cancer, providing essential support to patients and families touched by this disease. ZERO is the nation’s leading prostate cancer organization and the number one provider of prostate cancer resources, programs, and services. We are on a mission to improve and save lives from prostate cancer through advocacy, awareness, education, and support. 

 

Consistently recognized as one of the Best Nonprofits to Work for by the Nonprofit Times, we take pride in our unwavering commitment to our team and community. Our culture is founded on the principles of growth, inclusivity, and camaraderie, which we uphold with passion and purpose. Our vision is a world where prostate cancer detection is early, support is unwavering, and care is accessible to all. When you join ZERO, you become part of an extraordinary community with strong core values, where each individual motivates and inspires one another, advancing your career while making a meaningful impact in the fight against prostate cancer. Seize this opportunity to be more than just an employee—become an essential part of a movement that truly matters

Job Summary: 

We are seeking a strategic and donor-focused Manager, Donor Engagement & Response to drive multichannel fundraising efforts, donor engagement, and revenue growth. This role will develop and implement segmentation strategies, oversee direct response campaigns, and manage a portfolio of mid-level donors to enhance retention and pipeline development. The ideal candidate will collaborate with fundraising agencies, optimize fundraising technologies, and create compelling donor communications. With strong project management and copywriting skills, this position plays a critical role in strengthening donor relationships and supporting the organization’s mission-driven fundraising goals.

Key Duties & Responsibilities: 

• Support and expand a comprehensive donor-centric strategy for multichannel fundraising campaigns that mobilize new and existing supporters
• Drive direct response segmentation strategy based on donor behavior, personality and connection to the cause
• Lead partnership with direct response agency to scale fundraising revenue and pipeline development
• Identify prospects for potential major and planned gift cultivation and collaborate with the Director, Development for seamless transitions
• Manage a portfolio of mid-level donors (e.g., $1,000–$9,999 annually), building relationships to increase engagement, retention, donor satisfaction, and upgrades
• Oversee stewardship activities, including acknowledgment processes, impact communications, handle custom outreaches for leadership portfolios, and more
• Management of fundraising technologies, including but not limited to, Fundraise Up, Double the Donation, Chariot, Freewill, etc. 
• Manage the applications and registrations for 3rd party funding and workplace giving
• Report on key performance metrics and report results regularly
• Collaborate with the Donor Operations team to elevate segmentation, audience development, prospect research, frontline fundraising, and reporting. 
• Grow new and retain existing donors with compelling recognition and communications
• Support the CDO, and Director of Development with donor recognition societies that celebrate and cultivate ZERO’s most committed supporters
• Ensure a seamless and integrated donor experience across channels 
• Work closely with the major gifts, annual giving, and stewardship teams to enhance a major gift donor pipeline
• Contribute to developing donor segmentation and journey mapping for enhanced engagement.
• Stay informed on industry trends and best practices to enhance the organization’s fundraising strategies.
• Support copywriting for all direct response materials being created

Qualifications: 

• Bachelor’s degree in business, nonprofit management, marketing, or related field
• Three to five years of experience in direct-response fundraising and individual giving
• Epic skills in copywriting and editing to inspire donor action
• Proficiency in fundraising technologies (e.g., Blackbaud, Fundraise Up, Double the Donation)
• Demonstrated experience in donor segmentation and audience development
• Success and enjoyment in donor stewardship, fundraising campaigns, and multi-channel marketing strategies.
• Deep understanding of direct response campaigns, donor acquisition, and retention strategies
• Ability to interpret donor behavior and fundraising metrics for informed decision-making
• Strong writing abilities for creating donor outreach and recognition materials
• Skilled in fostering partnerships with donors, stakeholders, and agencies
• Comfortable managing and optimizing fundraising platforms and tools
• Ability to work effectively with development teams and leadership to align fundraising goals with mission objectives
• Strong project management experience
• Seeks a fun, proactive, and trustworthy work environment

Preferred Qualifications:

• Additional certifications in fundraising or nonprofit management
• Experience managing relationships with external fundraising agencies
• Proven success in growing monthly giving programs and donor recognition initiatives
• Familiarity with digital advertising, social media, and e-marketing campaigns
• Knowledge of donor psychology and behavior-driven fundraising strategies
• Experience in reporting on key metrics associated with direct response program

Physical Requirements:

• Constant use of a computer and other office productivity equipment, such as computer printer, calculator, and copier. 
• Prolonged periods of a stationary position at least 50% of the time.
• The ability to recognize details at close range for extended periods of time.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

One of many reasons to join the ZERO team is because we offer great benefits!

• Unlimited PTO
• 403(b) retirement plan matching
• Employer-paid benefits include: Medical, Dental, Vision, Short-Term Disability, & Long-Term Disability insurance
• FSA/HSA 

This role will report directly to the Director, Development and will work closely with the rest of the Development team to support ZERO’s mission mission and goal of saving lives from prostate cancer. 

This position can be based remotely. This position will require nationwide travel approximately 10% of the time.

ZERO Prostate Cancer is an equal opportunity employer and is committed to creating an inclusive work environment for all employees. We encourage BIPOC, Veterans, individuals with Disabilities and those affected by prostate cancer to apply. Applicants must be authorized to work in the United States. 

If you require a reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at [email protected].