Manager, Donor Operations

Manager, Donor Operations

Full-Time ∙ Exempt-Salaried ∙ Remote 
 

Looking for a rewarding career to make meaningful change? For more than 25 years, ZERO Prostate Cancer has been a powerful force fighting for a cure and providing critical support to patients and families. As the leading national nonprofit with the mission to end prostate cancer, ZERO advances research, improves the lives of all who are impacted by the disease, and inspires action. ZERO has been recognized among the Best Nonprofits to Work For by the NonProfit Times in ten out of the last eleven years. It’s clear we make supporting our team and community a top priority. Our commitment to providing an award-winning culture that fosters growth, camaraderie, and diversity is unwavering. ZERO’s high responsibility and high freedom philosophy helps team members excel professionally and thrive personally while making a life-saving difference for those impacted by this devastating disease. Working at ZERO means more than a job, it means being part of an incredible community of people that inspires each other every day.  

ZERO is seeking a skilled Raiser’s Edge/NXT database professional to be an integral member of the Fundraising & Development Team. This position can be performed remotely from a home office and reports to the Chief Development Officer supporting the overall fundraising and data management efforts of the organization.

The ideal candidate should grasp how data supports donor and fundraiser relationships, value data collection best practices, and communicate effectively to optimize Raiser’s Edge usage. Familiarity with Luminate Online by Blackbaud is a plus, and training is available if needed.

ZERO strives to empower our team through three key values which are being humble, hungry, and smart. Our team members demonstrate they are humble by working together and defining success collectively. They are hungry to advance our mission, while going above and beyond. In addition, they are emotionally smart by understanding how their actions impact others.

Duties/Responsibilities:

• Serve as an integral member of the Fundraising & Development Team to strategically advance ZERO’s fundraising efforts through the effective use and maintenance of the database. 
• Perform and/or manage daily gift entry and acknowledgment letter processes. 
• Ensure that data is captured and recorded in a timely manner and aligns with data management best practices. 
• Ensure the accurate flow and capture of data from Luminate Online to Raiser's Edge and NXT.
• Generate reports for various projects, including direct mail appeals and donor segmentation, revenue reports, dashboard metric reports
• Familiarity with wealth screen tools, specifically iWave and development of prospect screen to build out portfolios
• Use quantitative analysis tools to assemble, analyze, and draw conclusions from data to direct the development team toward the strongest giving targets. 
• Lead the ZERO staff in fully utilizing Raiser’s Edge/NXT by providing database training and support both informally and formally, including designing development queries and staff fundraiser dashboards. 
• Document and maintain procedures, workflows, processes, and complex functions.
• Stay at the forefront of best practices and procedures for database management and development services. 

Desired Knowledge/Skills/Abilities: 

• Understanding of data's role in donor and fundraiser relationships
• Proficiency in data collection best practices
• Strong communication skills for effective collaboration with teammates
• Ability to maximize Raiser’s Edge and its tools
• Familiarity with Blackbaud's Luminate Online is advantageous
• Willingness to undergo training for Luminate Online if required
• Exemplifies ZERO’s culture of humble, hungry and smart.
• Ability to adapt to changing situations.
• Excellent communication skills and ability to work across teams/departments.

Minimum Qualifications: 

• Bachelor’s degree in Nonprofit Management, Business Administration, Information Technology, or a related field.
• Three to five years of experience managing Raiser’s Edge, NXT, and Luminate Online fundraising databases.
• Proficiency in donor database software such as Blackbaud Raiser’s Edge, NXT, and Luminate Online, along with advanced skills in Microsoft Excel for data analysis and reporting.
• Proficiency in Microsoft Office/G-Suite applications.

Preferred Qualifications:

• Masters Degree in Nonprofit Management, Business Administration, Information Technology, or a related field or equivalent combination of education and work 
• Ten or more years of experience working in non-profit donor operations and management

Physical Requirements:

• Constant use of a computer and other office productivity equipment, such as computer printer, calculator, and copier. 
• Prolonged periods of a stationary position at least 50% of the time.
• The ability to recognize details at close range for extended periods of time.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

One of many reasons to join the ZERO team is because we offer great benefits!

• Unlimited PTO
• 403(b) retirement plan matching
• Employer-paid benefits include: Medical, Dental, Vision, Short-Term Disability, & Long-Term Disability insurance
• FSA/HSA 

This role will report directly to the Chief Development Officer and will work closely with Development Team members to support ZERO’s mission to end prostate cancer. 

This position is based remotely, and candidates may live in any area within the United States. However, it will require nationwide travel approximately 10% of the time.

ZERO Prostate Cancer is an equal opportunity employer and is committed to creating an inclusive work environment for all employees. We encourage BIPOC, Veterans, individuals with Disabilities and those affected by prostate cancer to apply. Applicants must be authorized to work in the United States. 

If you require a reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at [email protected].